Acceptable use policy

Last updated 11 November 2026

Draft for review. This document hasn't been checked by a solicitor yet and [bracketed] details are placeholders.

1. Email and messaging

• Only email people who have agreed to hear from you, or where the law otherwise allows it (for example the UK “soft opt-in”).
• Don't use bought, rented, scraped or harvested lists.
• Every marketing email must say who it's from and include a working unsubscribe link (we add one for you; don't remove or hide it).
• Honour unsubscribes and don't re-add people who have opted out.
• No misleading subject lines, sender names or headers.
• Keep bounce and complaint rates low. We may pause sending from an account whose rates put other customers' deliverability at risk, and we'll tell you why.

2. Content you publish

Don't use OrchestratOS to publish, send or store content that:

• is illegal, or promotes illegal activity;
• is fraudulent or deceptive, including phishing pages, fake reviews or testimonials, or pages pretending to be another business or person;
• makes false or unsupported claims, including income, health or medical claims you can't back up;
• infringes anyone's copyright, trade marks or other rights;
• harasses, threatens or discriminates against anyone, or is hateful or violent;
• sexually exploits anyone, or involves anyone under 18 in sexual content;
• contains malware or tries to trick people into downloading it.

3. Restricted businesses

Some businesses carry extra risk, for us and for the email and payment networks we rely on. Please talk to us first if you're in any of these areas: gambling, adult content, cryptocurrency or trading signals, debt services, “get rich quick” schemes, multi-level marketing, weapons, or regulated health products. [CONFIRM THIS LIST BEFORE LAUNCH.]

4. AI features

• Don't use AI features to create content that breaks this policy, or to impersonate real people.
• Check AI-written content before you publish or send it. You're responsible for what goes out under your name.
• Don't try to extract our prompts or misuse the AI features to harm the service or other people.

5. The service itself

• Don't try to get into other accounts or data, probe for weaknesses, or get around usage limits.
• Don't overload the service, for example with automated traffic beyond normal use of our API.
• Don't resell access to the service unless you're an agency using sub-accounts for your clients, as intended.

Found a security issue? Thank you! Please tell us privately at [[email protected]] and give us a reasonable chance to fix it before telling anyone else.

6. What happens if this policy is broken

Depending on how serious it is, we may remove content, pause sending or publishing, suspend an account or close it. Where it's reasonable, we'll contact you first and help you put things right. To report abuse of OrchestratOS, email [[email protected]] with as much detail as you can.