Skip to the good bit
The grand tourPricingComing soonFAQSign inGet early access

Terms of service

Last updated 11 November 2026

Draft for review. This document hasn't been checked by a solicitor yet and [bracketed] details are placeholders.

These terms are the agreement between you and us when you use OrchestratOS. We've written them in plain English. They still matter, so please read them; the important bits about liability are in section 12.

1. Who we are

OrchestratOS is provided by PMS Ltd, a company registered in England and Wales (company number [COMPANY NUMBER]), whose registered office is at [REGISTERED OFFICE ADDRESS] (“we”, “us”, “our”). You can reach us at [[email protected]].

2. Who these terms are for

OrchestratOS is a business tool. By creating an account you confirm you're using it for your trade, business, craft or profession, and that you're at least 18. If you accept these terms for a company or other organisation, you confirm you have authority to bind it, and “you” means that organisation.

3. Definitions

  • Service: the OrchestratOS platform, including the web app, sites and pages we host for you, our APIs and MCP server, and our support.
  • Account: your agency account and any sub-accounts within it.
  • Users: the people you invite to your Account.
  • Customer Data: everything you or your Users put into the Service, including contacts, pages, emails, files and form submissions.
  • AI Features: features that use artificial intelligence to generate or change content, including Sprocket and AI agents.

4. Your account

Keep your login details safe and make sure the information on your Account is accurate. You're responsible for what happens under your Account, including what your Users do, and for giving Users only the access they need. Tell us straight away at [[email protected]] if you think someone has got into your Account without permission.

5. Using the Service

You may use the Service for your own business and, if you're an agency, for your clients' businesses. You must follow our Acceptable Use Policy, which forms part of these terms. In particular you're responsible for making sure that your marketing (emails, pages, forms, automations and bookings) complies with the laws that apply to it, including the UK GDPR, the Privacy and Electronic Communications Regulations (PECR), consumer protection law and advertising codes.

You must not copy, resell, reverse engineer or try to get around the security or usage limits of the Service, except where the law says we can't stop you.

6. Plans, fees and payment

The fees for your plan are shown on our pricing page or in your order. Unless we agree otherwise, fees are billed in advance, monthly or yearly, and exclude VAT. Plans renew automatically until cancelled. If a payment fails we'll tell you and try again; if it still isn't paid after 14 days we may suspend the Service until it is.

We may change our fees by giving you at least 30 days' notice. The change applies from your next billing period, and you can cancel before it takes effect.

[MONEY-BACK PROMISE: confirm the terms of the 30-day “love it or leave it” refund before launch, e.g. first payment only, once per customer.]

7. Payments you take

Where the Service lets you sell to your own customers, payments are processed by a third-party payment provider (such as Stripe) under that provider's terms. You are the seller: you're responsible for your products, prices, refunds, taxes and the terms you offer your customers.

8. Your data

Customer Data stays yours. You give us permission to host, copy, process and display it only as needed to run, secure, support and improve the Service for you. You're responsible for having the right to use your Customer Data, including any consent needed to email your contacts.

Where Customer Data includes personal data, we process it on your behalf as your processor under our Data Processing Addendum [LINK TO DPA], which forms part of these terms. Our Privacy Policy explains how we handle personal data for which we're the controller (such as your own account details).

You can export your contacts at any time. After your Account closes we keep Customer Data for 30 days so you can change your mind or export it, then delete it, except where we must keep something by law. Backups roll off within a further 90 days.

9. AI Features

AI Features generate content automatically and can make mistakes. Content they produce is yours to use, but you're responsible for checking it before you publish or send it, including checking claims, prices and anything that could be regulated advice. We don't use your Customer Data to train AI models, and we only send it to AI providers to produce the result you asked for. AI usage may be subject to fair-use limits set out in your plan.

10. Our intellectual property

We (and our licensors) own the Service, including its software, design, characters (yes, including Sprocket) and brand. These terms don't give you any rights in them beyond using the Service. If you send us feedback or ideas, we can use them freely.

11. Availability and changes

We work hard to keep the Service running smoothly, but we don't promise it will be uninterrupted or error-free. We may carry out maintenance, and we may change, add or remove features. If we remove a feature that's a material part of what you pay for, we'll tell you in advance and you may cancel and get a pro-rated refund of prepaid fees.

12. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law.

Subject to that, neither of us is liable for loss of profits, revenue, business, goodwill or data, or for any indirect or consequential loss. Our total liability to you in any 12-month period is limited to the fees you paid us in that period.

You'll cover us for losses arising from claims by third parties that your Customer Data or your use of the Service broke the law or these terms.

13. Suspension and ending these terms

You can cancel at any time from your settings; your plan runs to the end of the period you've paid for. We may suspend or end your access if you seriously or repeatedly break these terms or the Acceptable Use Policy, if you don't pay, or if we need to protect the Service, other customers or the public. Where it's reasonable to, we'll warn you first and give you a chance to put things right.

14. Changes to these terms

We may update these terms from time to time. For material changes we'll give you at least 30 days' notice by email or in the app. If you don't agree, you can cancel before the change takes effect.

15. General

These terms (with the documents they mention) are the whole agreement between us about the Service. If part of them turns out to be unenforceable, the rest still applies. Neither of us is responsible for delays caused by events outside our reasonable control. You may not transfer these terms without our consent; we may transfer them to a company that takes over the Service. No one else has rights under these terms.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.